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Elevate Your IT Strategy

Ashgoal is a specialist IT consultancy providing expert IT support to clients in London, the Home Counties and across the UK. With a wealth of expertise and a commitment to designing tailored solutions, we help businesses develop, integrate, and optimise their IT systems and allow them to thrive in the ever-changing digital landscape.

Whether you require IT strategy consultancy, technical assistance, or ongoing hosted services, our team of skilled consultants can provide objective advice on the best solutions to suit your business.

Explore our range of services and discover how Ashgoal can elevate your business to new heights through innovative technology solutions.

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it consultancy

We work with many businesses across the UK:

IT Strategy and Planning

IT strategy and planning are essential elements for the success of any company. In today’s rapidly evolving digital landscape, having a robust IT strategy is not just beneficial; it's imperative. Our IT strategy and planning service encompass the development of a comprehensive plan to ensure that technology investments align with your business goals and deliver maximum value.

This process begins with understanding the unique needs of the business and the industry it operates in. It involves assessing current IT capabilities, identifying gaps, and determining the best way forward to achieve business objectives. This could include investment in new technologies, upgrading existing systems, or implementing more efficient processes.

IT Infrastructure and Support

IT infrastructure and support form the productivity backbone of a company, ensuring seamless, efficient operations. Our dedicated team specialises in designing, implementing, and maintaining robust IT infrastructures, tailored to meet unique business needs. From cloud services to network management, we provide comprehensive support, guaranteeing maximum uptime and reliability. Our proactive approach to troubleshooting and 24/7 assistance ensures any issues are swiftly addressed, allowing your business to run smoothly and efficiently.

Cybersecurity Solutions

Cybersecurity Solutions are paramount in safeguarding your business in the digital era. Our approach combines advanced technology with expert knowledge to protect against evolving cyber threats. We offer end-to-end security services, from risk assessment to incident response, ensuring your data remains secure and compliant with regulations. Our tailored solutions, including firewalls, anti-virus software, and intrusion detection systems, provide robust defence mechanisms. With our continuous monitoring and adaptive strategies, we empower your business to operate confidently and securely in the online world.

Cloud Computing

Cloud Computing revolutionises the way businesses operate, offering flexibility, scalability and cost-efficiency. Our cloud solutions provide secure, on-demand access to computing resources, enhancing collaboration and agility. We specialise in customised cloud strategies, from public and private clouds to hybrid models, ensuring optimal alignment with your business objectives. Our expert team offers seamless migration, management and support, ensuring a smooth transition to the cloud. Embrace the power of cloud computing with us and propel your business towards digital transformation.

The process to improving your IT systems

  1. Make contact with us

    Fill in our form, call us or drop us an email. Your data isn’t passed on or sold, you’re dealing with a professional and accredited IT provider.

  2. We’ll schedule further discussions

    Over to us, we’ll arrange to discuss your project in more detail, either over the phone, via video call or face to face. From there we’ll provide a comprehensive proposal and strategy.

  3. Implementation

    We’ll implement your strategy with a minimum of disruption, providing support and training as defined.

  4. On-going support and development

    Companies, teams and individuals require support, as does any comprehensive system. Our support team is on-hand to advise and support your performance.

Get started with Ashgoal

Expert outsourced IT consultancy

With over 40 years of industry experience, we specialise in providing expert IT support to both public and private sector clients across a diverse range of industries that include manufacturing, M&E, healthcare, legal, and finance.

Our wealth of expertise allows us to understand the unique IT infrastructure and management challenges and opportunities that different industries face, enabling us to deliver tailored solutions and support services that meet business objectives and empower teams.

Our scope of services encompasses a wide array of services, including network design, virtual servers, hosted desktops, cyber security, phone and VoIP systems, cloud infrastructure, and data management. With a commitment to excellence and a deep understanding of the evolving IT sector, we provide cutting-edge solutions and serve as a skilled partner to start-ups, SMEs, and enterprise clients.

As a Platinum partner for the supply, development, and support of Sage 50, together with proficiency in a range of platforms including Microsoft 365 and Azure, our team is equipped with the expertise to harness the full potential of different technologies for the needs of your business.

Our team of experts have a proven track record of delivering tailored, reliable, and efficient services that meet clients’ specific needs.

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A commitment to IT excellence

Our core values and guiding principles focus on combining IT strategy consulting with excellent client service, ensuring every client engagement is marked by reliability, expertise, and a commitment to delivering exceptional solutions.

Unparalleled Expertise

With over 40 years of industry experience, we bring a wealth of knowledge and expertise to every client engagement.

Strategic IT Consulting

We recommend the most effective IT solutions, aligning your technology infrastructure with your strategic objectives and driving your business forward.

Tailored Solutions

Our team is dedicated to understanding your unique business needs and delivering value-driven customised IT solutions that align with your goals.

Proven Track Record

We have a demonstrated history of success in providing reliable and effective IT support for clients across diverse industries.

Cybersecurity Solutions

We prioritise the security of your business data and employ rigorous cybersecurity measures to ensure your sensitive information remains protected from evolving threats.

Cutting-Edge Technology

We stay at the forefront of technological advancements to ensure that our clients benefit from the latest innovations and best practices.

Proactive IT Support

We deliver prompt, attentive, and responsive ongoing support to address your IT challenges and keep your business running smoothly.

Compliance

Conducting regular audits ensures the compliance of your IT infrastructure with recognised standards such as ISO and Cyber Essentials, implementing robust measures to safeguard your data and operations.

Future-Proof IT Solutions

As your business expands, we'll adapt your IT solutions to ensure your technology infrastructure can scale as your business grows.

Trusted Partnership

We're more than just a technology provider; we're a trusted partner that will work closely with you to achieve your IT goals and deliver interactive training to ensure your staff maximise the benefits of your IT systems.

Explore the possibilities with Ashgoal and unlock the right IT solutions and support for your business.

Accessible and convenient IT support

We are strategically positioned to serve clients across the UK with our offices situated in key locations. From our headquarters in Barnet, Hertfordshire, to our presence in Leadenhall Street in the City of London, and our office in Worcester, we are dedicated to meeting the diverse and evolving needs of our clients nationwide.

Our multi-location model allows us to provide personalised, on-the-ground support while maintaining a broad reach, ensuring we can deliver efficient and effective IT services wherever our clients are based.

Contact a team member at 020 8275 5100 or info@ashgoal.com to arrange an appointment with a consultant.

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How can I improve my IT infrastructure?

When it comes to making improvements to your IT infrastructure it’s important to think strategically. A thorough audit of your existing structure should be looked at first to identify areas that require updating. That could include outdated systems, vulnerable securities and inefficiencies.

Crucial to a robust security system is prioritising cybersecurity such as intrusion detection systems, firewalls, and security assessments on a regular basis to prevent against any threats. In addition to this, scheduling in routine updates to software and hardware is essential for maintaining security and performance. These checks can be done at times that prevent downtime and equally support emerging technology.

Cloud based computing can allow for a streamlined integration of technology and provide flexibility and cost efficiencies. It can also facilitate working remotely and increase collaborative work. This is something definitely worth investing in.

Keeping your staff trained on best practice is a must for maximising the benefits of your IT infrastructure, it also is worth considering a partnership with IT professionals who provide expertise tailored to your business needs.

What is the role of IT service management?

IT Service Management (ITSM) plays an important role in aligning IT services with the needs of a business. It encompasses a comprehensive set of practices that ensure IT services are delivered in a customer-focused, efficient, and value-driven way. The core objective of ITSM is to improve the design, creation, delivery, support, and management of IT services, therefore, enhancing overall business efficiency.

ITSM involves various processes, including:

  • Incident management
  • Problem management
  • Change management
  • Service request management

The role of ITSM is not just about fixing technical problems but also about understanding and managing the IT infrastructure in a way that supports and enhances business processes. It helps ensure that IT resources are effectively used, risks are managed appropriately and the value from IT investments is maximised.

Is IT support the same as technical support?
Often thought of as the same terms, IT support and technical support actually serve quite different functions across the subject of technological assistance.

Typically, IT (Information Technology) support focuses more on the specific requirements of an organisation’s IT infrastructure. This covers managing and maintaining servers, networks, databases and making sure anything IT related across the company runs smoothly.

Technical support encompasses a much broader level of IT support, not limited to just IT infrastructure. A broad range of issues are resolved with a technical support team including software applications and hardware devices regardless of whether they form part of a company’s IT infrastructure.

More immediate problems experienced by users are solved by technical support that will get them back up and running as soon as possible. An IT support specialist would engage in a more strategic approach to improve an overall IT framework of a business.

Understanding these nuances can help organisations allocate resources more effectively and ensure that their employees receive the right kind of support, enhancing productivity and operational efficiency.

Does a small business need IT support?

Small businesses can benefit a lot from some level of IT support. Even more so in today’s digital age as most businesses rely on some form of technology and minor technical disruptions can have significant consequences. IT support ensures that any technical issues are addressed quickly, minimising downtime and maintaining productivity.

For small businesses, IT support can mean more than just fixing problems as they happen. It can include expert advice on choosing the right technological solutions that are cost-effective and scalable to grow. It's about ensuring data security, protecting against cyber threats and complying with regulations which can be daunting without the right expertise in place.

Smaller businesses might not require full-time IT staff, making outsourced IT support a flexible and cost-effective solution. It allows business owners to focus on their day to day role, knowing that the technical side of things is being professionally managed.

Which company is best for IT support?

Choosing the best company for your IT support really depends on what your needs are, the size of your business, what industry you are in and of course how complex your IT infrastructure is.

When selecting an IT support team, consideration should be given to their experience within your industry, range of services they offer as well as their availability – for example are they able to offer 24/7 support. Look at companies with a good reputation, solid case studies and client testimonials.

Larger, more well-known providers might offer a wide range of services however, smaller firms might offer a more personalised service and more flexibility in their approach. Ask questions that help you understand their approach to IT support – do they offer more reactive solutions or adopt a more strategic and proactive plan?

Ultimately, when it comes to choosing the best IT support company you should choose one that you feel aligns best with your company objectives and has the ability to evolve with your technological needs.

How much does IT support cost for a small business UK?

Cost for IT support can vary significantly based on the service model chosen. An ad-hoc approach might cost approximately £75 per hour on average but hourly rates can vary per hour with additional call out fees. Some companies offer pre-paid bundles where you buy a bundle of hours in advance.

If you’d rather a more predictable model then a per user, per month price might suit you better. This can offer more extensive benefits including 24/7 monitoring, regular auditing and some strategic guidance aiming to prevent issues before they occur.

It's important to assess your business's specific needs, considering factors like the number of users, workstations, servers, and the complexity of your IT infrastructure. This will help you determine the most cost-effective and beneficial IT support model for your business.